Whenever I need to enroll a new employee on our HandPunch device, I need to drive to our other office, which is about 20 minutes away. Is there a way I can enroll the employee remotely?
With the Biometric Handpunch Manager, you can easily and quickly enroll an employee from a remote location.
First, connect to the biometric device and go to User Manager. Enter the Employee’s ID along with the other fields. If you are using PayPunch Time and Attendance Software, please make sure that the employees ID on the device is the same as in PayPunch.
Click Add, which will then ask you if you would like to enroll a handpunch. Click Yes to enroll a HandPunch, and then click the Enroll Button.
At this time, the HandPunch device will beep, allowing your employee to enroll their hand. Finish the enrollment process, and the employee can now punch in and out using their ID!
For more information, please feel free to call us at 1-888-777-0388 or by sending an email to email@example.com
We are pleased to announce that the 8th version of the Biometric Handpunch Manager has been released!
The Biometric HandPunch Manager allows you to control your biometric devices remotely. You can easily perform tasks such as enrolling or editing an employee, backing up your employee list, setting the clock time, and a lot more.
I have a HandPunch device downstairs and another in an office 20 minutes from here. It’s great that I save a lot of time and gas with this software; I don’t even have to leave my office!
- User Management
- Clock Management
- Time Zone Settings
- Bell Scheduling
- Backup and Restore
- And More!
In order to effectively manage your clients and calls, you need to track their status.
There are two kinds of statuses; the Call Status, and the Client-Call Status.
In Advanced Contact Manager, you can set the Call Status to track the status of the call. For example, the call will start off as Open, and once it is completed, it would be changed to Closed. You can track how many calls have been closed in the report section of ACM.
In ACM – Contact Relationship Manager, you can set the Client-Call Status to represent the status of the client. For example, if a client contacts you for information about your product or service, they would be considered a New client. Once they make a purchase, they would be changed to Existing.
Call Status: This is the status of the call. Statuses include:
- In process
Client-Call Status: This is the status of the client. Statuses include:
You can assign the Call status by right clicking on the email and selecting Set Status.
You can assign the Call or Client-Call status status by going to Calls > Group Assign.
The Ticketing system in Advanced Contact Manager is one of the newest features in our latest version of the software. With the ticketing system, you can easily track open issues, purchase inquiries, and more.
To create a ticket, right click on the email you wish to assign a ticket, then go to Tickets > Create.
You can then track and manage all of your tickets within the Ticket menu.
It is very easy to import your calls into Advanced Contact Manager to track your calls and clients.
Your call list is an important part to create groups and send out newsletters. You can also track the expiry date on your clients, and see who is up for a renewal.
The easiest way to import calls is by using a .xls (Excel 97-2003 Workbook) or a .csv file (Delimited by semi-colon “;”). You can easily create this file using Microsoft Excel.
There are 7 columns when importing calls:
- Product Name
- The name of the product associated with the call
- Client Name*
- Client Email
- Client Phone
- Start Date
- This is the start date for the client
- Finish Date
- The is the finish date for the client. Can be used to track product expiry.
- Call Contact
- Either the Client’s Phone or Email
In the Rearrange option, you can rearrange your columns, the date format, and other options.
When ready, click Full Import; your calls will then be added to your call list. Click Refresh to see the changes.
It is important to know who is late or absent at the workplace. If an employee doesn’t show up, you may need to quickly fill their position with another employee in order to maintain a level of productivity.
You can get automatic email reports of late or absent workers using the Email Notification in PayPunch. This way, you will know right away if you need to make some quick calls to replace the absent worker.
For instance, you can set an automatic email to notify you of all the employees who punched in late 10 minutes after the shift has started, and who are absent after 15 minutes.
Once your report has been sent, you can easily see if you need to make some quick calls to fill the absent employees.